FAQ


  • How do I sign up to use Xcaliber™?
    You can sign up to use Xcaliber™ within minutes by accessing our online Sign up form.

  • Are there any signup fees? No, there are absolutely no signup fees.

  • How long does it take for my application to be approved? The turnaround time is usually within 24-48 hours.

  • Do I need to sign a contract? Yes, we will send you a copy of a "Hotel Participation Agreement" which needs to be signed.

  • How will I know that my application is approved? Once you fax us back a signed copy of the "Hotel Participation Agreement", we will send you a "Welcome" email to notify you of the approval.

  • My hotel doesn't currently have a website, how can we use Xcaliber™? We have a team of web designers and developers that can work with you to develop your very own website.

  • How much do you charge for website development? We can develop a website for you free of charge if you select from our pre-designed web templates. If you need a custom design, the fees will be based on the level of complexities of your requirements.

  • Our current website needs a makeover, can you help redesign our website?
    Absolutely, we can work with you to enhance the look and feel of your website.

  • How can we integrate Xcaliber™ into our website? We will handle everything, our integration team with integrate Xcaliber™ into your website.

  • How do you charge hotels for using Xcaliber™?
    We charge a commission fee for each booking performed using Xcaliber™, for further information please contact us.

  • How can I receive support? You have the option of emailing or calling us. Our office hours are Monday - Friday 9:00AM - 6:00PM (BKK local time)
    Tel: +66 (0) 2673 9512
    Email: support@mm-alliance.com

  • Can you help in promoting our website? Absolutely, our Search Engine Optimization (SEO) experts can help to drive traffics to your website.

  • We don't understand Google Adword, can you help us? Yes, we can help in providing the knowledge as well as assist in setting up a Google Adword account to market your website.