Privacy Policy


We value your privacy and appreciate your trust in us. We are committed to safeguarding any personal information you give us. This document describes how we use and process your personal information and how we use cookies. It also tells you how you can contact us if you have questions about your personal information.

Xcaliber Bookings (Malaysia) Sdn Bhd (“Xcaliber”) provides a booking engine to hotels through hotel’s own website and social media. The information that follows applies to all of these platforms.

Privacy


What kind of personal information does Xcaliber use?

When you make a room booking, you will be asked for your name, address, telephone number, email address, payment information, the names of guests travelling with you and your preferences for your stay.

When you use our booking engine, Xcaliber, even if you do not make a booking, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.

Why does Xcaliber collect, use and share your personal details?

  • Booking: We use your personal information to complete your online booking and forward your booking details to the accommodation you have booked.
  • Customer support: Hotel will utilize your information in helping you find appropriate accommodation and respond to queries related to your booking.
  • Hotel reviews: We may use your contact information to invite you to write a guest review after your stay.
  • Marketing: We also use your information for marketing activities, as allowed by law. For example:
    • When you make a booking, we may use your contact information to send you news of similar travel-related services. You can opt out, or unsubscribe, from marketing communications at any time.
  • Other communications: We may get in touch by email for other reasons such as:
    • We may need to respond to and handle requests you have made.
    • When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with the hotel.
  • Improving our services: We use personal information to improve our services, to enhance the user experience, and to improve the functionality and quality of our online booking services.

How does Xcaliber share your data with third parties?

In certain circumstances, we may share your personal data with third parties.
  • The hotel you booked: In order to complete your booking, we need to transfer relevant booking details to the hotel you have booked. This may include information such as your name, your contact details, your payment details, the names of guests travelling with you and any preferences you specified when making a booking.
  • Competent authorities: We may share your personal information with government or investigative authorities if we are required by law (or any regulation having the force of law) to do so. Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.

Cookies

Our Policy Concerning Cookies

To serve you faster and with better quality, we use "cookie" technology in our booking engine system. Cookies are small bits of code, usually stored on a user's computer hard drive, which enable a web site to "personalize" itself for each user by remembering information about the user's visit to the web site. Cookies can store a variety of information, including IP addresses, navigational data, server information, data transfer times, user preferences, and e-mail addresses and passwords needed to access the Site. The "Help" section of the toolbar on most Internet browsers will tell you how to prevent your browser from accepting new cookies or how to configure your browser to reject cookies altogether. If you disable cookies, you might not be able to access important functions or features of this Site and your use of the Site may be limited. The cookies used in Xcaliber are associated with a user's Personal Data.

Who has access to Xcaliber cookie data?

Only Xcaliber has access to Xcaliber cookies. Cookies placed by third parties can be accessed by these third parties.

How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need.

Security

Protecting Your Personal Data

To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect credit card transactions, myxcaliber.com currently uses Secure Socket Layer technology to encrypt credit card information during transit.

Contact

How You Can Access or Change Your Personally-Identifying Information

If you wish to update any Personal Data you have previously provided, or to exercise any right of access, rectification, deletion, or opposition to the processing of your Personal Data that you may have under applicable law, please contact us via email to info@myxcaliber.com. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Data. Any request to access your Personal Data will be answered in less than 30 days.

If you wish to contact our customer service representatives via email you may send an email to: info@myxcaliber.com